Privacy Policy

1. Introduction

Welcome to Alanya Tours ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Personal Information

When you book a tour or contact us, we may collect:

• Full name
• Email address
• Phone number
• Address
• Payment information (processed securely through third-party payment processors)
• Special requirements (dietary, health, accessibility needs)

2.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on pages
• Cookie data

3. How We Use Your Information

We use your personal information to:

• Process and manage your tour bookings
• Communicate with you about your bookings
• Provide customer support
• Send you important updates and notifications
• Improve our website and services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Prevent fraud and enhance security

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary to fulfill our booking agreement with you
• Consent: When you've given explicit consent (e.g., marketing emails)
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligations: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Tour operators, transportation providers, hotels
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at privacy@alanyatoursguide.com

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Booking information: 7 years (for tax and legal compliance)
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 2 years

10. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

15. Supervisory Authority

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with your local data protection authority.